Refund policy

Refund Policy

Last updated: October 2, 2026

Milo Kitchen sells downloadable recipe books, kitchen workbooks, meal planners and cooking challenges. Purchases are supplied as digital PDFs. No food, printed cookbook or appliance is sent to you.

Returns and digital orders

Because the purchase provides digital material, there is no parcel to return and no return postage.

We do not provide an additional satisfaction guarantee or a voluntary refund window based solely on taste preferences or individual cooking results where the material is usable and accurately described. Your mandatory consumer rights continue to apply.

If you want to cancel before digital access is provided, email dolldicedone@outlook.com promptly. We will review the order and any cancellation rights that apply.

Receiving or downloading a PDF does not automatically remove a statutory right of withdrawal. Any lawful exception for immediate digital supply requires the legally required conditions, express consent and acknowledgment.

When to contact us

Let us know if:

  • A download or delivery email is missing.

  • A download link is broken or the PDF cannot be opened.

  • An advertised section, recipe collection or planning tool is absent.

  • You received a different book, challenge or bundle from the one purchased.

  • The material is materially inconsistent with the product description.

  • You believe an order or payment was duplicated or charged incorrectly.

We will assess the issue and offer the remedy appropriate to the purchase and applicable law. This may involve restoring access, providing a corrected file, replacing an incorrect download or refunding the affected purchase.

Reporting a problem promptly helps us investigate, but this policy does not shorten statutory deadlines.

What to include in a request

Send your order number, checkout email, product name and a description of the problem to dolldicedone@outlook.com.

For a technical issue, include the error message or a screenshot if useful. Never email full card details, passwords or unnecessary medical information.

Bundles and replacements

Bundle pages identify their included books and planning bonuses. The individual books inside a bundle are the same as those sold separately unless another edition is expressly stated.

If only part of a bundle is faulty or missing, the remedy will take account of the affected material and your legal rights.

Ownership of an individual book does not by itself make a correctly described bundle defective.

Approved refunds

We will email you the result of the request and submit any approved refund to the original payment method.

Banks and payment providers control the time before a credit appears. Their currency conversion or separate fees may affect the amount shown in your account. We comply with applicable legal refund deadlines.

Rights that remain protected

This policy does not exclude legal remedies for non-delivery, defective or misdescribed digital content, unauthorized transactions or any other non-excludable right.

If local mandatory consumer law provides a remedy, it takes precedence over a conflicting provision here.

Order and refund support: dolldicedone@outlook.com.